Ethical debt recovery for India's lenders.
Crestline Risk Management is a professional collection and recovery organisation serving banks, NBFCs, fintechs, telecom and financial institutions — improving recovery rates while protecting customer relationships.
21+
Years of leadership experience
80+
Trained professionals
200
Seat operational capacity
3
States: Noida, Bihar, Odisha
A full-stack recovery capability
From soft-bucket reminders to legal enforcement, we deploy the right recovery channel for every stage of delinquency — always within regulatory guardrails.
Debt Collection
EMI, credit card, personal, auto and business loan recoveries with bucket-wise and pre-NPA / NPA collection management.
Tele-Calling & Soft Collections
Reminder calls, payment follow-ups, settlement coordination, customer counselling and digital payment assistance.
Field Collection
Doorstep collections, customer visits, recovery follow-ups, settlement discussions and acknowledgment handling.
Skip Tracing
Address verification, contact-number tracing, employment verification and alternate-contact identification.
Verification Services
Residence, office and banking verification with dependable field investigation support across locations.
Portfolio Management
Delinquent account management, recovery tracking, MIS reporting, strategy implementation and performance monitoring.
End-to-end collection & recovery support
Crestline Risk Management specialises in debt collection, customer follow-up, field verification and recovery management for banks, NBFCs, fintech companies, telecom providers and financial institutions. With a dedicated team of trained executives and field agents, we deliver ethical, compliant and result-oriented collection solutions across soft and hard collections.
Mr. Manas Kumar
Director, Crestline Risk Management Pvt. Ltd.
21+ years
in collections & risk management
With over 21 years of rich experience in collections and risk management, Mr. Manas Kumar has led portfolios at leading institutions including Citibank, Kotak Mahindra Bank, IDFC First Bank and Bajaj Finserv. He established Crestline with a vision to deliver effective, innovative and scalable recovery solutions.
Institutions led
Portfolios managed
A precise, auditable workflow
Portfolio Allocation
Client shares the delinquent portfolio and recovery requirements for strategy mapping.
Customer Contact
Tele-calling team initiates reminder calls and structured payment follow-ups.
Field Visits
Field executives conduct customer visits for overdue recovery and verification.
Resolution & Recovery
Settlement coordination and payment collection support to close accounts.
Reporting
Regular MIS reports and recovery status updates are shared with clients.
Recovery that regulators respect
Every account is worked under strict regulatory frameworks. Our compliance stack protects your institution from reputational and legal exposure.
RBI Guideline Adherence
Strict adherence to RBI Fair Practices Code while maintaining customer dignity.
Data Confidentiality
Borrower data handled under strict confidentiality with controlled access.
Professional Communication
Recorded, script-compliant communication standards across every interaction.
Transparent Process
Client-focused delivery with fully transparent, auditable operational processes.
Trusted across the lending ecosystem
Lending Plate
ActiveBajaj Finance
ActiveKhata Book
ActiveL&T Finance
ActivePoonawalla Fincorp
In ProcessSMFG
In ProcessLet's talk about your portfolio
Share your recovery challenge and our team will design a compliant engagement model tailored to your book.
info@crestlinerisk.com
Phone
+91 95825 39340 / +91 95571 24622
Head Office
3rd Floor, C-18, Sector-2, Noida - 201301